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Real-time agent workflow monitoring
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End-to-End Agent Workflow

Watch how ITSM ingests infrastructure logs, analyzes impact, creates a ticket, runs the L1→L2→L3 agent graph, matches runbooks, and tracks SLA — all in one flow.

Workflow Pipeline Ready
Agent Graph — Sub-agents & Actions Waiting for demo…

Run the demo to see Master → L1/L2/L3 → Escalation → Validator with live sub-agent actions.

Execution Steps
Step Output

Click Run Full Demo to execute all 7 steps with the production DB pool exhaustion scenario, or click any step on the left to see its output.

Workflow Complete
Quick Stats

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SR01 Business Health —

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SR02 Proactive Detection —

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How It Works
1. Logs Raw lines from CloudWatch, K8s, or apps enter the Log Engine.
2. Analyze Patterns, severity, and agent routing (L1/L2/L3) are decided.
3. Impact Services mapped via infrastructure.yaml; blast radius calculated.
4. Ticket Incident created and LangGraph workflow starts.
5. Agents Master → L1 triage → L2 correlation → L3 remediation.
6. Runbooks Triggers matched; automated steps proposed.
7. SLA Timer tracked; human approval required for risky actions (HITL).
Live incident queue
Start the log stream to ingest alerts and fill the process queue below.
idle View All Agents
Executive Summary
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Process Logs —
0
# Status Incident Level Type Service Agent Log Line Updated Actions
No process logs for this filter. Start the log stream to queue alerts for processing.
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Process log not found.

Process Details

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Overview
Execution & AI Cost —
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Escalation Agent — Human Approval

Remediation is blocked until an operator reviews this escalation.

AI Resolution Suggestions —
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Escalation Decision Recorded
Agent Quality Feedback

Rate this agent's work. Corrections are saved as training examples when auto-import is enabled.

Operator Coaching
Open a completed process log to see coaching hints.
Uncovered Agent Capability
Jira Ticket Open in Jira
No Jira issue linked yet.
Master Agent
Sub-Agents (SR01–SR15)
Raw Log
Processing Pipeline
Runbook Followed
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Workflow Outcome
Classification & Process Details

                

              

            

          

        


        
        

          

            

              

                
Submit Ticket

                

                  

                    

                      
                      
                    

                    

                      
                      
                    

                    

                      

                        
                        
                      

                      

                        
                        
                      

                    

                    

                      
                      
                    

                    
                  

                  

                  

                

              

            

            

              

                

                  All Tickets
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IDTitleLevelSLAJiraConf.Status

                    
                  

                

              

            

          

        


        
        

          
          

            

              Pending Health Incidents (SR01)
              
            

            

              

                
                  

                    Function
                    Title
                    Severity
                    Detected
                    Status
                    Actions
                  

                
                
              

            

            
No pending health incidents.

          


          

            

              Pending Detection Incidents (SR02)
              
            

            

              

                
                  

                    Service
                    Title
                    Severity
                    Detected
                    Status
                    Actions
                  

                
                
              

            

            
No pending detection incidents.

          


          

            
Pending Human Approvals (HITL)

            

              

                
                  

                    Ticket
                    Title
                    Level
                    Confidence
                    Actions
                  

                
                
              

            

            
No pending approvals.

          

        


        
        

          

          

            

              

                
ROI Summary

                

              

            

            

              

                
Incident Analytics

                

              

            

          

          

            
Autonomy Tracker

            

          

        


        
        

          

            

              

                

                  Service Topology — Nodes & Edges
                  

                    production
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                    0 edges
                  

                

                

                  

                  

                    
                    
                  

                

              

            

            

              

                
Simulate Incident

                

                  
                  
                  
                  
Select a scenario to highlight
                    down
                    and degraded services.

                

              

              

                
Impact Summary

                

                  

                    

                      

                        
Down

                        
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Degraded

                        
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Blast

                        
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Legend

                

                  
 Load balancer

                  
 Service

                  
 Database / Cache
                  

                  
 Worker

                  

                  
 Healthy

                  
 Degraded

                  
 Down / Root cause
                  

                  
Arrows: A → B means A depends on B

                

              

            

          

          

            
Service Registry

            

              

                
                  

                    Service
                    Type
                    Tier
                    Dependencies
                    Status
                  

                
                
              

            

          

        


        
        

          

            

              

                

                  

                    
                    /aws/unified/production
                    idle
                  

                  

                    

                      
                      
                      
                      
                    

                    
                    
                    0 lines
                    
                    
                  

                

                

                  Press Start to tail the unified production log
                  feed. Errors and alerts are classified and queued automatically.
                

                

                  

                    

                      
$ itsm tail --follow --group unified-production

                      
Waiting for log stream…

                    

                  

                

              

            

            

              

                

                  Processing Queue
                  0
                

                

                  

                    
Queue empty — start stream to
                      process alerts

                  

                

              

              

                

                  Queue Stats
                  

                    
                    processing
                  

                

                

                  

                    
Queued
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Processing
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Done
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Gaps
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Currently processing

                    

                  

                  

                    

                      All queue tasks
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No tasks yet

                    

                  

                

              

            

          

        


        
        

          

            

              Project Log Types
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Scenario Impact Preview

                

                  
                  
                  
                  
Select a scenario and preview
                    which services are down or degraded.

                

              

              

                

                  

                    
Down

                    
0

                  

                

                

                  

                    
Degraded

                    
0

                  

                

                

                  

                    
Blast radius

                    
0

                  

                

              

            

            

              

                

                  Infrastructure Impact Map
                  production
                

                

                  

                    Healthy
                    Degraded
                    Down
                    Root cause
                  

                  

                

              

            

          

        


        
        

          

            

              

                
Agent Profiling

                

                  A plain-language profile of every digital worker in the platform. Pick an agent to see what it
                  does, the capabilities it runs today, and the specialized SR sub-agents under L1/L2/L3 Master.
                  Use Add Capability on any agent to check whether a new skill can be implemented there.
                

                

                
                
                
                Guard drills verify safety. Routing feedback learns from tier mismatches. Use Import Past Data on each agent to build few-shot examples from real ticket history.
              

            

          


          

            

              
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                Specialized Sub-Agents
                0
              

              

                
Select L1, L2, or L3 Master above to view SR sub-agents.

              

            

          


          

            

              

                
Select an agent above to view its profile.

              

            

          


          

            

              

                

                  
Observability & Continuous Improvement

                  

                    
                    
                  

                

                
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WeekCompletedQualityGuard PassResolve %CSAT

                    
                  

                

                
Custom compliance drills

                
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Performance & Scale

                  

                    
                    
                  

                

                

                
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TaskModel TierReasonEst. Savings

                    
                  

                

              

            

          


          

            

              

                
Agent Quality Scorecard

                

                
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Master Agent Self-Awareness

                

                
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Master Agent Memory Graph

                    
Node/edge network view of working memory, shared state, and the audit trail.

                  

                  Back to Agent Profiling
                

                

                  
                  
                  
                  
                

              

            

          

          

            

              

                

                

                

              

            

          

        


        
        

          

            

              

                

                  
Tenant Management

                  

                    Create and manage client tenants with AWS, Datadog, Grafana Loki, and ServiceNow log sources.
                    Data is stored in PostgreSQL. Switch the active tenant from the sidebar — log stream and agents reload automatically.
                  

                

                

                  
Active tenant

                  
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                  local
                  

                    
                    
                  

                

              

            

          


          

            

              

                

                  All Tenants
                  
                

                

                  

                    
                      

                        ID
                        Client
                        Region
                        AWS Account
                        Log Groups
                        Jira Teams
                        Actions
                      

                    
                    
                      

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                  Active Config Preview
                  
                

                

                  
Select a tenant in the sidebar to preview its effective configuration.
                  

                

                

              

              

                
New Tenant

                

                  

                    
                    

                      

                        
                        
                      

                      

                        
                        
                      

                      

                        
                        

                          

                            

                              
                            

                            

                              

                                

                                  
                                  
                                

                                

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                    
Target tenant role to assume. The tenant config uses only these fields; the API host must already have AWS auth.

                                  

                                  

                                    
                                    
                                    
Comma-separated log group paths or prefixes

                                  

                                  

                                    

                                      
                                      
                                    

                                  

                                

                              

                            

                          


                          

                            

                              
                            

                            

                              

                                

                                  
                                  
                                

                                

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                

                              

                            

                          


                          

                            

                              
                            

                            

                              

                                

                                  
                                  
                                

                                

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                    
Service account token (Bearer auth)

                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                

                              

                            

                          


                          

                            

                              
                            

                            

                              

                                

                                  
                                  
                                

                                

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                  

                                  

                                    
                                    
                                    
Optional sysparm_query fragment

                                  

                                

                              

                            

                          

                        

                        
Enable one or more sources — Log Stream will poll all configured connectors for this tenant.

                      

                      

                        
                        
                      

                      

                        
                        
                      

                      

                        
                        
                      

                    

                  

                

                

                  

                    
                    
                  

                  
                  
                

              

            

          


          
          

            

              Jira Configuration
              Per-tenant Jira project settings and connectivity
            

            

              

                
                  

                    Tenant
                    Jira Site
                    Project Key
                    Email
                    Status
                    Actions
                  

                
                
                  
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          Discovered Infrastructure Topology
          

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            0 services
            Open full
              graph
          

        

        

          

            

          

          

            

              

                
                  

                    Service
                    Type
                    Tier
                    Deps
                  

                
                
              

            

          

        

          

        


      
      

        

          
          
          

            
            
          

        

        

          

            
          

          

            
          

        

        

        

      


      
      

        

          

            
            Tenant:
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SLA Policy by Severity

          

            

              
                

                  Severity
                  Resolution Target
                  At-Risk Threshold
                  Description
                

              
              
            

          

        

        

          

            Active Ticket SLAs
            
          

          

            

              
                

                  Ticket
                  Severity
                  SLA Progress
                  Remaining
                  Status
                  Level
                

              
              
            

          

        

      


      
      

        

          

            

              
SOC 2 Coverage

              

            

          

          

            

              
Tenant Quota

              

            

          

        

        

          
Audit Trail

          

            

              
                

                  Time
                  Event
                  Actor
                  Resource
                  Action
                  Checksum